Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We provide a one–hour response time guarantee for any support ticket or e–mail that you submit to the client care staff. We will quickly reply to all general questions and forward the case to our server administrators in case additional assistance is needed. If you take advantage of the Administration Services package, we’ll carry out any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A First–Class Support Service

  • If you require assistance while working with the Control Panel or with any of the applications that we’ve installed on the dedicated server for you, don’t hesitate to contact our help desk support staff at any moment through the ticketing system. Besides, in case you need help administering your dedicated server, you can order our Administration Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, backup hard drive space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package comes with our free–of–cost Control Panel, which sports a circumstantial knowledge base plus a set of educational video tutorials. Whenever you need assistance with the Control Panel, just click on the Help or Videos buttons located in the top right corner.