The availability of the customer and tech support that a shared hosting company provides will tell you a lot about the services they supply as well. When you're allowed to use just email messages and / or tickets, you have almost certainly come across some reseller and not the website hosting supplier. If this is the case, you may have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the real website hosting company for extra assistance. If the provider provides you with various means of communication with short response time which are available at any time, they're almost certainly the top provider, not only a reseller. Therefore you'll take advantage of prompt assistance and top quality support because they'll have instant access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always better to be able to get in touch with your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 customer, billing and technical support for all of our shared hosting packages. Even if you aren't our customer yet and you have questions, we can give you a hand promptly and provide the needed information, to give you a choice to make an informed decision when you buy your new website hosting account. We are available at any time, including weekends and holidays, and we provide numerous means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have multiple telephone numbers around the world, therefore you'll be able to call the one that is closer to you. The max response time for the emails and your tickets is one hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for a few days to receive assistance for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you are able to take advantage of our 24/7 support services even on public holidays. All your websites will be available constantly and so will we. With numerous contact options, you can pick the most convenient way to get in touch with us and find out about our services in case you do not have an account yet, or get support if you're already our customer. You can phone us, have a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with 1-hour reply time warranty, although it hardly ever takes more than 20 mins to get assistance regardless of the nature of the trouble. Using our customer and technical support services, we are there for you when you need us, not a few days later.

24/7 Customer Support in VPS

If you buy a virtual private server through us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the United States, the United Kingdom and Australia plus a live chat service. If you are an active customer and you need assistance with a technical issue which requires longer time to analyze or resolve, you are able to open a support ticket from your billing account or you can send an e-mail and we'll take care of the trouble and send you an answer within 1 hour. The response time is warranted 24/7, which includes weekends and holidays, however for the vast majority of issues it takes a maximum of 30 mins to get assistance. The support service covers the VPS plus all pre-installed software it features, so if you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

With a 1 hour max reply time warranty, you will take advantage of lightning-fast support when you buy a dedicated server through our company. Our customer and technical support crews are available 24/7/365, so when you open a ticket via your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will get a response within 1 hour, even during holidays. Our ticketing system is the better option when the matter involved needs more time to be resolved or if it should be forwarded to our administrators, since it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.