Despite the fact that this is not the most importantfactor for you to distinguish a reliable shared hosting provider from a bad one or a reseller from a real provider, being able to call and talk to a live person is an indicator that you are not working with a one-person company and that you can get in touch with somebody when you're in need of support. The phone support for website hosting services may vary from standard to dedicated, which means that the issues that can be resolved with a call differ depending on the specific service provider. Generally, these matters are simpler and include billing or first level tech issues since more difficult matters often need a support ticket where both you and the administrators can follow what is going on with a given issue. However, having the option to phone call your supplier will save you a lot of time and efforts for the numerous small things which will eventually show up at the time you manage your hosting account.

Phone Support in Shared Hosting

We know that being able to talk with a live consultant is very important, so we have three support lines worldwide (UK, USA and Australia) and you are able to reach us over the phone for 14 hours every day. In case you consider obtaining one of our shared hosting packages, for instance, you are able to call us and find more about our solutions before you order so as to ensure that we cover all the system requirements for your sites. Following your purchase, you'll be able to contact us about any kind of sales and / or billing troubles you may have, or get any kind of general or basic technical info that you need. We've aimed to find the balance between telephone and ticket support, so for solely technical issues you can use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

Every time you need more details for the semi-dedicated hosting packages that we provide, you can call any of the three support lines we have around the world - in the United States of America, Great Britain and Australia. By doing this, you'll be able to check in advance whether our solutions will be appropriate for your sites. If you're already our client and you own a semi-dedicated account, you'll be able to contact us on the phone for fourteen hours every day about any kind of billing or common questions. For strictly tech problems you will be able to take advantage of our ticketing system and get in touch with our technical support because someproblems simply need more time to be solved, still we can assist you over the phone with various minor tech issues as well, saving you the time and efforts.