Should you ever encounter a problem with your website and be unable to handle it yourself, ask the web hosting provider’s client care staff to assist you to get the website back online. A timely resolution would be best, but a lot of hosting companies answer within 24 hours or even more, particularly if you are dealing with a hosting reseller. Even if your problem can be quickly solved, your site may not function properly or it may not be available at all for a longer time interval, so you may lose potential clients as it’s highly unlikely that anybody will be inclined to revisit a website that is faulty. Therefore, you need to make sure not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed fashion. If a script update does not go smoothly or if you erase something by chance, for example, the site should be restored speedily in order to avoid elongated unavailability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting for hours, or even all day, to get an answer to a support ticket or an email. No matter when you contact us, we will respond to you within less than one hour with any technical and sales enquiries that you may have. In fact, our real reaction time almost never exceeds 20 to 30 minutes. Since we’re at your disposal around the clock, you’ll always receive help in a timely manner and we understand just how crucial that is in the electronic age. Soon after you contact us, we will answer your questions. If you bump into any technical complication, we’ll resolve it for you, or we’ll supply you with all the necessary information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know precisely how essential it is to receive timely support, we guarantee that you won’t ever have to wait around for more than 60 minutes to receive a reply to any ticket that you submit via your semi-dedicated server CP. As a matter of fact, you’ll rarely need to wait around for more than twenty to thirty minutes and this applies to any issue regardless of what its nature is – general, billing or technical. Besides, our customer and technical support staff is on duty 24x7, which suggests that even if you open a ticket during official holidays, you’ll always receive a fast response, which will include the answer to an inquiry, the solution to a predicament or the details needed to sort out an issue yourself – if there is something that you need to do on your end. With us, you will never have to spend a day hanging around awaiting an answer like you would with plenty of other companies.