A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It's a very efficient method to get some information about the web hosting services or get some issue resolved as you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the lower chance of mistakes at the time you exchange information like usernames or domain names, the quicker response time since the communication is live as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue involved. What's more, you can be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone charges that you'll have to pay if you are calling to another country.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we provide live chat support too. You can get in touch with us every day, which includes weekends and holidays, and we can give you more details about the shared hosting packages that we supply if you are not among our customers yet, or about common and billing questions when you already have an account. Though for strictly tech matters you will have to open a trouble ticket to the tech assistance team, because such matters require extra time to be dealt with, you may still get in touch with us through our live chat for some technical information. For instance, we're able to help you set up an e-mail address in your e-mail client or troubleshoot a variety of problems, saving you considerable time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, so when you have any kind of questions for our semi-dedicated hosting packages, you will be able to contact our customer care team whenever you need regardless of whether you have already obtained an account or not. In general, the chat service is intended for billing, pre-sales and basic questions and difficulties, yet we are able to help you with a lot of technical questions as well. We can help you select the ideal package for your web sites in case you don't have an account yet, we can answer any kind of billing questions or issues you could have or we can help you with installing your new e-mail address on your computer or smartphone - all the aforementioned will be done timely as our live chat service is available all day, every single day. Whenever you need support, you can speak to a representative and save considerable time.