A lot of persons who start using their first hosting account, or switch companies, frequently have questions with respect to how certain operations are performed or have hassles setting up different things, including emails, website settings, and so on. That is the reason why, some web hosting providers have prepared documentation with frequently asked questions and problems so as to help their clients get information swiftly and seamlessly. Consequently, the help desk support team representatives can focus on real issues that certain customers may be encountering, since the solution for the minor things will be available online and customers can handle them without having to touch base with the client service team. Having detailed documentation is vital, particularly for new customers with no experience, since the hosting service entails a large number of functions and many individuals can get confused about what to do. A good knowledge base can both help you do the procedures that you want and become aware of how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans feature a comprehensive knowledge base where you can find info on all the challenges that you might possibly stumble upon and their solutions. You can read how to create and manage a mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are accurate, but yet you’re unable to send emails, for example. We’ve tried our utmost to be as comprehensive as possible and to encompass all the available options so as to save you time and energy and to supply you with different solutions for each problem. The knowledge base includes informational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whilst if you want to check the full archive of articles, you should go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our semi-dedicated hosting packages, will allow you to access the exhaustive online help documentation that we’ve prepared for you. The articles themselves contain general info on our web hosting services, educative manuals about the separate features that you can make use of, along with troubleshooting guidelines that can help you resolve common issues that you might run into. The topics that we’ve included encompass just about everything, from basic things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right side of the page that you are on, whereas the complete article collection can be accessed through the dedicated Help section.